Table of Contents In today’s fast-paced business world, customer service is more important than ever before. With the rise of technology and social media, customers have higher expectations when it comes to how they are treated by companies. One method that businesses use to streamline their operations is through non-voice processes. But what exactly does…
Table of Contents Are you a startup business struggling to keep up with your accounting needs? You’re not alone. Many new businesses face challenges when it comes to managing their finances effectively. From keeping track of income and expenses to preparing taxes and financial reports, the accounting needs of startups can quickly become overwhelming for…
Table of Contents Customer retention and customer acquisition are two well-known terms in any business. Customer acquisition refers to the process of acquiring new clients for your business. On the other hand, customer retention is the process of retaining current customers within your company through different techniques. The acquisition and retention of customers are essential…
Table of Contents RDOT means “Rest Day Overtime,” a term labor laws use to refer to the additional compensation an employee receives for working on their scheduled rest day. This type of overtime pay grants employees who work beyond their regular working hours, like in BPO Companies, on their designated day off. What Is Rest…
Table of Contents Mobile Termination Rates (MTRs) are a crucial aspect of the telecommunications industry, playing a significant role in determining connectivity costs for both consumers and businesses. The telecommunications industry is a complex landscape that involves the interconnectedness of mobile carriers to ensure seamless communication for users. One crucial element that drives this ecosystem…
Table of Contents If you have ever received calls or letters from a collections agency, you may have wondered what exactly the collection process in a Business Process Outsourcing (BPO) company entails. In the world of business process outsourcing (BPO), collection is a critical process that can make or break a company’s financial health. With…
