Table of Contents In today’s fast-paced business world, customer service is more important than ever before. With the rise of technology and social media, customers have higher expectations when it comes to how they are treated by companies. One method that businesses use to streamline their operations is through non-voice processes. But what exactly does…
Table of Contents Customer retention and customer acquisition are two well-known terms in any business. Customer acquisition refers to the process of acquiring new clients for your business. On the other hand, customer retention is the process of retaining current customers within your company through different techniques. The acquisition and retention of customers are essential…
Table of Contents Rest Day Overtime (RDOT) is a term used in labor laws to refer to the additional compensation that an employee receives for working on their scheduled rest day. This type of overtime pay is granted to employees who are required to work beyond their regular working hours on their designated day off.…
Table of Contents In today’s fast-paced business world, many companies are turning to outsourcing as a way to streamline their operations and reduce costs. Outsourcing, or the practice of hiring other companies to perform tasks or services that could be done in-house, has become a popular choice for a variety of reasons. For starters, outsourcing…
Table of Contents In today’s competitive world, customer service plays a crucial role in retaining customers and building brand loyalty. Customer service in the BPO industry is a critical component that helps businesses maintain relationships with their customers and ensure satisfaction.With the rise of Business Process Outsourcing (BPO) companies, the importance of customer service in…
Table of Contents In today’s fast-paced business world, companies are constantly looking for ways to streamline their operations and improve efficiency. One area that many businesses are turning to in order to achieve these goals is outsourcing customer service. Outsourcing customer service has become increasingly popular in recent years, and for good reason. There are…
