BPO & Outsourcing Glossary
Our Data Workflow
Receive Data
Convert / Process
Quality Check
Deliver Results
Common Challenges
Disorganized records
Billing delays
Disorganized records
How We Help
Structured indexing
Accurate billing support
Defined operational workflows
Why E-commerce Teams Choose Us
- Faster Order Handling
Reduce processing time and speed up delivery.
-
Better
Coordination
Seamless communication across your operations.
-
Scalable
Support
Easily scale your team as your store grows.
A
What is Abandoned Call?
A call that ends before an agent answers it.
Inbound Call Center Services
What is Abandoned Cart?
An online shopping cart left without completing checkout.
Ecommerce Outsourcing Services
What is Abandonment Rate?
The percentage of callers who hang up before reaching an agent.
Inbound Call Center Services
What is Abstracting?
Extracting important details from a medical record or document.
Medical Record Indexing Services
What is Access Credentials?
Login information used to enter a system securely.
Technical Support Services
What is Account Delinquency?
A payment account that is past its due date.
Debt Collection Services
What is Account Reconciliation?
Comparing account records to find and resolve differences.
Record to Report Services
What is Account Recovery?
Steps taken to restore access to or collect payment on an account.
Debt Collection Services
What is Accounting Cycle?
The steps used to record and report financial transactions.
Finance & Accounting Services
What is Accounting Estimate?
An approximate amount used when an exact financial value is unknown.
Record to Report Services
What is Accounting Policy?
A rule a company follows when preparing its accounts.
Finance & Accounting Services
What is Accounts Payable?
Money a business owes to suppliers and creditors.
Accounts Payable Services
What is Accounts Payable Services?
Outsourced management of supplier invoices and payments.
Accounts Payable Services
What is Accounts Receivable?
Money customers owe a business.
Accounts Receivable Services
What is Accounts Receivable Services?
Outsourced tracking and collection of customer payments.
Accounts Receivable Services
What is Accrual Accounting?
Recording income and expenses when earned or incurred, not when paid.
Finance & Accounting Services
What is Accrual Entry?
A journal entry for income or costs not yet paid or received.
Record to Report Services
What is Accuracy Check?
A review to confirm information is correct.
Data Entry Services
What is Acknowledgment Email?
An email confirming that a message or request was received.
Email Support Services
What is Adjustment Journal?
An accounting entry that corrects or updates financial records.
Record to Report Services
What is After Call Work?
Tasks an agent completes after ending a customer call.
Inbound Call Center Services
What is Aged Receivables?
Unpaid customer invoices grouped by how long they are overdue.
Accounts Receivable Services
What is Agency Collection?
Debt recovery handled by an outside collection agency.
Debt Collection Services
What is Agent Empathy?
An agent’s ability to understand and acknowledge customer feelings
Customer Support Services
What is Agent Greeting?
The opening words an agent uses when answering a customer.
Inbound Call Center Services
What is Agent Handoff?
Passing a customer conversation from one agent or team to another.
Chat Support Services
What is Agent Location?
The site or region where a support agent works.
Offshore Telemarketing Services
What is Agent Occupancy?
The share of an agent’s available time spent handling contacts and related work.
Inbound Call Center Services
What is Agent Productivity?
The amount of useful support work an agent completes over time.
Customer Support Services
What is Agent State?
An agent’s current availability, such as ready, busy or on break.
Inbound Call Center Services
What is Agent Training?
Teaching agents the skills and procedures needed to support customers.
Customer Support Services
What is Air Freight?
Transporting goods by aircraft.
Logistics Support Services
What is Allocation Rule?
A guideline for assigning costs, payments or work to records.
Order Management Services
What is Allowed Amount?
The amount an insurer recognizes as payable for a covered service.
Medical Billing Services
What is Amortization Schedule?
A table showing loan payments, interest and remaining balance.
Mortgage Loan Processing Services
What is Anomaly Detection?
Finding unusual patterns or errors in information.
Data Processing Services
What is AP Automation?
Using software to process supplier invoices and payments.
Accounts Payable Services
What is AP Invoice?
A supplier bill recorded as money owed by a business.
Accounts Payable Services
What is AP Ledger?
A record of amounts owed to suppliers.
Accounts Payable Services
What is AP Turnaround Time?
Time taken to process an accounts payable item.
Accounts Payable Services
What is Appeal Letter?
A written request to reconsider a rejected decision or claim.
Medical Billing Services
What is Application Error?
A problem that prevents software from working as intended.
Technical Support Services
What is Appointment Scheduling?
Arranging available dates and times for appointments.
Healthcare Services
What is Appointment Setting?
Contacting people to book meetings or appointments.
Outbound Call Center Services
What is Appraisal Report?
A document estimating the value of a property.
Mortgage Loan Processing Services
What is Approval Matrix?
A chart showing who can authorize different decisions.
Accounts Payable Services
What is AR Automation?
Using software to manage customer invoices and collections.
Accounts Receivable Services
What is AR Ledger?
A record of money owed by customers.
Accounts Receivable Services
What is AR Turnover?
A measure of how quickly a business collects its receivables.
Accounts Receivable Services
What is Archive Conversion?
Changing stored documents into another accessible file format.
Data Conversion Services
What is Arrears?
Payments that remain unpaid after their due date.
Debt Collection Services
What is ASCII Encoding?
A standard way to represent basic text characters as numbers.
Data Conversion Services
What is Audit Readiness?
Having records and controls prepared for an audit.
Finance & Accounting Services
What is Audit Schedule?
A timetable for planned audit activities.
Record to Report Services
What is Audit Support?
Preparing information and records requested by auditors.
Record to Report Services
What is Audit Trail?
A record showing who changed data and when.
Medical Record Indexing Services
What is Auto Dialer?
Software that automatically dials numbers for outbound calls.
Outbound Call Center Services
What is Auto-Reply?
An automatic response sent after receiving a message.
Email Support Services
What is Average Handle Time?
Average time an agent spends on a contact, including follow-up work.
Inbound Call Center Services
What is Average Hold Time?
Average time callers spend on hold during contacts.
Inbound Call Center Services
What is Average Speed of Answer?
Average wait before a queued call is answered.
Inbound Call Center Services
B
What is B2B Telemarketing?
A call that ends before an agent answers it.
Inbound Call Center Services
What is B2C Telemarketing?
Phone-based marketing aimed directly at consumers.
Telemarketing Services
What is Backorder?
An order for an item that is temporarily out of stock.
Order Management Services
What is Bad Debt?
Money owed to a business that is unlikely to be collected.
Accounts Receivable Services
What is Balance Sheet?
A financial statement of assets, liabilities and equity.
Finance & Accounting Services
What is Bank Reconciliation?
Matching bank statements with accounting records.
Finance & Accounting Services
What is Batch Order?
A group of orders processed together.
Order Management Services
What is Batch Processing?
Handling many records or tasks together instead of individually.
Data Processing Services
What is Bill of Lading?
A transport document listing goods received for shipment.
Logistics Support Services
What is Billing Dispute?
A disagreement about the amount or accuracy of a bill.
Accounts Receivable Services
What is Billing Modifier?
A code added to a medical procedure code to explain a detail.
Medical Billing Services
What is Bookkeeping?
Recording and organizing a business’s financial transactions.
Finance & Accounting Services
What is Bot Deflection?
Customer requests resolved by automation without a live agent.
Chat Support Services
What is Bug Report?
A document summarizing information about bug.
Technical Support Services
What is Business Process Outsourcing?
Hiring another company to handle specific business operations.
Offshore Telemarketing Services
C
What is Call Attempt?
One effort to reach a customer or prospect by phone.
Outbound Call Center Services
What is Call Back?
A return call made after an earlier contact or request.
Inbound Call Center Services
What is Call Center Services?
Handling customer or sales calls through trained agents.
Call Center Services
What is Call Deflection?
Resolving a customer need without a live phone call.
Inbound Call Center Services
What is Call Disposition?
A label recording the result of a call.
Inbound Call Center Services
What is Call Escalation?
Sending a call to a higher-level agent or specialist.
Inbound Call Center Services
What is Call Flow?
The sequence a call follows from arrival to resolution.
Inbound Call Center Services
What is Call Forecasting?
Predicting incoming call volume to plan staffing.
Inbound Call Center Services
What is Call Handling?
The process of answering, managing and completing a call.
Inbound Call Center Services
What is Call Hold?
A pause during a call while the caller stays connected.
Inbound Call Center Services
What is Call Outcome?
The result recorded after a customer call.
Outbound Call Center Services
What is Call Overflow?
Calls redirected when the main team cannot answer them.
Inbound Call Center Services
What is Call Queue?
A waiting line of calls awaiting available agents.
Inbound Call Center Services
What is Call Recording?
An audio recording of a phone conversation.
Inbound Call Center Services
What is Call Routing?
Directing incoming calls to the right agent or department.
Inbound Call Center Services
What is Call Script?
Prepared wording that guides an agent during a conversation.
Outbound Call Center Services
What is Call Transfer?
Moving an active call to another person or team.
Inbound Call Center Services
What is Canned Response?
A saved reply used for common customer questions.
Email Support Services
What is Carrier Assignment?
Giving carrier to a responsible person or team.
Logistics Support Services
What is Case Ownership?
Responsibility for resolving a particular customer issue.
Customer Support Services
What is Cash Application?
Matching received payments to the correct customer invoices.
Accounts Receivable Services
What is Cash Basis Accounting?
Recording income and expenses when money changes hands.
Finance & Accounting Services
What is Cash Flow?
Money moving into and out of a business.
Finance & Accounting Services
What is Cash Flow Forecast?
An estimate of future cash receipts and payments.
Finance & Accounting Services
What is Cash on Delivery?
A payment method where the buyer pays when an order arrives.
Order Management Services
What is Character Encoding?
A system that represents text characters as computer-readable values.
Data Conversion Services
What is Charge Capture?
Recording billable healthcare services provided to a patient.
Medical Billing Services
What is Chart of Accounts?
An organised list of accounts used in a company’s books.
Finance & Accounting Services
What is Chat Abandonment?
When a visitor leaves a chat before getting help.
Chat Support Services
What is Chat Assignment?
Giving chat to a responsible person or team.
Chat Support Services
What is Chat History?
A record of past chat activities or changes.
Chat Support Services
What is Chat Session?
One conversation between a visitor and a chat agent.
Chat Support Services
What is Chat Support Services?
Helping customers through live website or app messages.
Chat Support Services
What is Chat Transcript?
A written record of messages exchanged in a chat.
Chat Support Services
What is Chat Widget?
A small website tool that lets visitors start a chat.
Chat Support Services
What is Claim Adjudication?
An insurer’s review and decision on a submitted claim.
Medical Billing Services
What is Claim Denial?
A claim that an insurer decides not to pay.
Medical Billing Services
What is Claim Rejection?
A claim returned before processing because of an error.
Medical Billing Services
What is Claim Scrubbing?
Checking medical claims for errors before submission.
Medical Billing Services
What is Clean Claim?
A correctly prepared claim that can be processed without corrections.
Medical Billing Services
What is Clearinghouse?
A service that checks and forwards electronic healthcare claims.
Medical Billing Services
What is Click and Collect?
Ordering online and collecting goods from a physical location.
Order Management Services
What is Clinical Record?
Stored information relating to clinical.
Medical Record Indexing Services
What is Clinical Record Index?
An organised list used to locate medical records.
Medical Record Indexing Services
What is Closing Disclosure?
A document showing final mortgage loan costs and terms.
Mortgage Loan Processing Services
What is CMS-1500?
A standard US claim form used by many non-institutional providers.
Medical Billing Services
What is Coinsurance?
The percentage of a covered healthcare cost paid by the patient.
Medical Billing Services
What is Cold Calling?
Contacting potential customers who did not request the call.
Telemarketing Services
What is Cold Lead?
A prospect who has not shown clear buying interest.
Telemarketing Services
What is Collection Agency?
A business that collects overdue debts for creditors.
Debt Collection Services
What is Collection Call?
A call made to discuss an outstanding payment.
Debt Collection Services
What is Collection Letter?
A written request asking someone to pay an overdue balance.
Debt Collection Services
What is Concurrent Chats?
Multiple customer conversations handled by one agent at once.
Chat Support Services
What is Consignee?
The person or business receiving a shipment.
Logistics Support Services
What is Contact Center?
A team handling customer contact across calls, chat and other channels.
Inbound Call Center Services
What is Contact Segmentation?
Grouping contacts by shared traits or needs.
Telemarketing Services
What is Copayment?
A fixed amount a patient pays for covered care.
Medical Billing Services
What is Cost Center?
A department or activity whose expenses are tracked separately.
Finance & Accounting Services
What is Cost per Contact?
Total support cost divided by the number of contacts handled.
Offshore Telemarketing Services
What is CPT Code?
A code describing a medical procedure or service.
Medical Billing Services
What is Credentialing?
Checking a healthcare professional’s qualifications and credentials.
Healthcare Services
What is Credit Memo?
A document reducing the amount a customer owes.
Finance & Accounting Services
What is Cross-Docking?
Moving goods directly between inbound and outbound transport with little storage.
Logistics Support Services
What is Cross-Selling?
Offering a related product or service to an existing customer.
Telemarketing Services
What is CSV Parsing?
Reading a CSV file and separating its rows and fields.
Data Processing Services
What is Customer Acquisition?
The process of gaining new paying customers.
Telemarketing Services
What is Customer Effort Score?
A rating of how easy a customer found an interaction.
Customer Support Services
What is Customer Experience?
A customer’s overall impression across interactions with a business.
Customer Support Services
What is Customer Feedback?
Opinions or comments customers share about a service.
Customer Support Services
What is Customer Journey?
The steps a person takes before and after becoming a customer.
Customer Support Services
What is Customer Loyalty?
A customer’s tendency to keep choosing the same business.
Customer Support Services
What is Customer Satisfaction?
How pleased customers are with a product or service.
Customer Support Services
What is Customer Touchpoint?
Any interaction a customer has with a business.
Customer Support Services
What is Customs Clearance?
Completing required checks and paperwork for goods crossing borders.
Logistics Support Services
D
What is Data Aggregation?
Combining information from several records or sources.
Data Processing Services
What is Data Anonymization?
Removing identifying information from data.
Data Processing Services
What is Data Capture?
Collecting information from forms, documents or other sources.
Data Entry Services
What is Data Cleansing?
Correcting or removing inaccurate data.
Data Entry Services
What is Data Deduplication?
Removing repeated copies of the same record.
Data Processing Services
What is Data Enrichment?
Adding useful information to existing data records.
Data Processing Services
What is Data Entry?
Entering information into a digital system.
Data Entry Services
What is Data Entry Services?
Outsourced entry of information into digital records.
Data Entry Services
What is Data Export?
Sending data out of a system into another file or application.
Data Conversion Services
What is Data Extraction?
Collecting specific information from documents or databases.
Data Entry Services
What is Data Field?
A single piece of information stored within a record.
Data Entry Services
What is Data Filtering?
Selecting records that meet specific conditions.
Data Processing Services
What is Data Governance?
Rules and responsibilities for managing data properly.
Data Processing Services
What is Data Import?
Bringing information from a file or another system into a database.
Data Conversion Services
What is Data Integrity?
The accuracy and consistency of stored information.
Data Entry Services
What is Data Labeling?
Assigning categories or tags to pieces of information.
Data Entry Services
What is Data Matching?
Comparing records to identify the same person, item or event.
Data Processing Services
What is Data Migration?
Moving data from one system to another.
Data Processing Services
What is Data Normalization?
Making values consistent so information is easier to compare.
Data Entry Services
What is Data Parsing?
Breaking input data into parts a system can interpret.
Data Processing Services
What is Data Processing Services?
Organizing, transforming or validating information for business use.
Data Processing Services
What is Data Quality?
How accurate, complete, consistent and usable data is.
Data Processing Services
What is Data Redaction?
Removing or hiding sensitive information from a document.
Data Processing Services
What is Data Validation?
Checking data against required rules or formats.
Data Entry Services
What is Days Sales Outstanding?
Average days a business takes to collect invoice payments.
Accounts Receivable Services
What is Debt Collection?
Seeking payment of overdue money owed.
Debt Collection Services
What is Debt Settlement?
An agreement to resolve a debt, sometimes for less than owed.
Debt Collection Services
What is Dedicated Agent?
A support agent assigned to a specific client or account.
Offshore Telemarketing Services
What is Deductible?
The amount a patient pays before certain insurance benefits apply.
Medical Billing Services
What is Deduplication Rule?
What is Deferred Revenue?
Data Processing Services
What is Deferred Revenue?
Payment received before the related goods or services are delivered.
Record to Report Services
What is Delivery Attempt?
One conversation between a visitor and a chat agent.
Logistics Support Services
What is Denial Management?
Reviewing and correcting reasons healthcare claims were denied.
Medical Billing Services
What is Diagnosis Code?
A code identifying a patient’s condition or reason for care.
Medical Billing Services
What is Discovery Call?
An initial conversation to understand a potential customer’s needs.
Telemarketing Services
What is Distribution Center?
Logistics Support Services
Logistics Support Services
What is Do Not Call List?
A list of numbers that must not receive certain marketing calls.
Outbound Call Center Services
What is Document Scanning?
Turning paper documents into digital images.
Data Conversion Services
What is Dropshipping?
Selling products shipped directly from a supplier to the buyer.
Ecommerce Outsourcing Services
What is Dunning?
Sending reminders to collect overdue payments.
Accounts Receivable Services
What is Duplicate Invoice?
A repeated invoice that may cause a double payment.
Accounts Payable Services
E
What is Ecommerce Fulfillment?
Picking, packing and delivering orders placed online.
Ecommerce Outsourcing Services
What is Electronic Claim?
A medical insurance claim submitted digitally.
Medical Billing Services
What is Electronic Health Record?
A digital patient record used across care settings.
Healthcare Services
What is Electronic Medical Record?
A digital patient chart maintained within a healthcare practice.
Healthcare Services
What is Email Authentication?
Checks used to confirm email messages are sent from authorized sources.
Email Support Services
An email that could not be delivered.
An email that could not be delivered.
Email Support Services
What is Email Support Services?
Helping customers and resolving requests by email.
Email Support Services
What is Email Thread?
A chain of related email messages and replies.
Email Support Services
What is Email Triage?
Sorting emails by urgency, topic or required action.
Email Support Services
What is Encounter?
A recorded interaction between a patient and a healthcare provider.
Healthcare Services
What is Escalation Matrix?
A guide showing whom to contact when an issue needs higher support.
Customer Support Services
What is Escrow Account?
An account holding funds for a specified transaction or purpose.
Mortgage Loan Processing Services
What is ETL Process?
Extracting, transforming and loading data into another system.
Data Processing Services
F
What is Fair Debt Collection Practices Act?
A US law governing certain third-party debt collection practices.
Debt Collection Services
What is Field Mapping?
Matching fields from one data system to another.
Data Entry Services
What is Financial Close?
The process of finalising accounts for a reporting period.
Finance & Accounting Services
What is Financial Controls?
Checks that protect money and improve the accuracy of records.
Finance & Accounting Services
What is First Chat Response?
The first reply an agent sends after a chat begins.
Chat Support Services
What is First Contact Resolution?
Resolving a customer issue during the first interaction.
Inbound Call Center Services
What is First Response Time?
Helping customers and resolving requests by email.
Email Support Services
What is First-Mile Delivery?
The initial movement of goods from a seller or pickup point.
Logistics Support Services
What is Fulfillment Center?
A warehouse that stores, picks, packs and ships orders.
Order Management Services
H
What is HCPCS Code?
A US code identifying certain healthcare services, supplies or equipment.
Medical Billing Services
What is Healthcare Payer?
An insurer or organisation responsible for paying covered medical claims.
Healthcare Services
What is Healthcare Provider?
A professional or organisation that delivers medical care.
Healthcare Services
What is Help Desk Ticket?
A tracked record of a support request or technical issue.
Technical Support Services
What is HIPAA?
A US law setting rules for protecting certain health information.
Healthcare Services
What is HIPAA Business Associate?
A person or company handling protected health information for a covered entity.
Healthcare Services
I
What is ICD-10-CM?
Helping customers and resolving requests by email.
Healthcare Services
What is Inbound Call Center Services?
Answering calls initiated by customers or other callers.
Inbound Call Center Services
What is Inbound Contact?
A call or message initiated by a customer.
Inbound Call Center Services
What is Income Statement?
A report showing revenue, expenses and profit over a period.
Finance & Accounting Services
What is Inventory Count?
Checking the actual quantity of items in stock.
Ecommerce Outsourcing Services
What is Invoice Aging?
A report grouping unpaid invoices by how long they have been outstanding.
Accounts Receivable Services
What is Invoice Matching?
Comparing an invoice with supporting purchase and receipt records.
Accounts Payable Services
What is Invoice Processing?
Receiving, checking and recording invoices for payment.
Accounts Payable Services
What is Issue Categorization?
Grouping reported problems by type or cause.
Email Support Services
K
What is Knowledge Base?
A collection of articles and instructions used to answer questions.
Customer Support Services
What is Knowledge Article?
A customer contact activity related to knowledge article.
Call Center & Customer Support
L
What is Last-Mile Delivery?
The final delivery step from a distribution point to the recipient.
Logistics Support Services
What is Lead Generation?
Finding potential customers interested in a product or service.
Telemarketing Services
What is Lead Qualification?
Checking whether a prospect fits sales requirements.
Outbound Call Center Services
What is Live Chat?
Real-time text support through a website or app.
Chat Support Services
What is Loan Origination?
The process of applying for, reviewing and creating a loan.
Mortgage Loan Processing Services
What is Logistics Support Services?
Outsourced help with shipment records, coordination and tracking.
Logistics Support Services
M
What is Medical Billing Services?
Preparing, submitting and following up on healthcare bills and claims.
Medical Billing Services
What is Medical Coding?
Assigning standardized codes to diagnoses and services.
Healthcare Services
What is Medical Necessity?
The justification that a healthcare service is clinically appropriate.
Healthcare Services
What is Medical Record Indexing Services?
Tagging medical documents so they can be found in patient records.
Medical Record Indexing Services
What is Missed Call?
A call that was not answered by the intended recipient.
Inbound Call Center Services
What is Month-End Close?
Accounting tasks performed to finalise a month’s records.
Finance & Accounting Services
What is Mortgage Broker?
A professional who helps borrowers compare mortgage options.
Mortgage Loan Processing Services
What is Mortgage Insurance?
Coverage that protects a lender against certain borrower defaults.
Mortgage Loan Processing Services
What is Mortgage Loan Processing Services?
Handling documents and checks during mortgage application processing.
Mortgage Loan Processing Services
N
What is Net Promoter Score?
A survey measure of willingness to recommend a business.
Customer Support Services
What is Nearshore Outsourcing?
Outsourcing business operations to providers in nearby countries.
Call Center & Customer Support
What is Needs Assessment?
Evaluating customer needs to recommend suitable products or services.
Call Center & Customer Support
O
What is Open Invoice?
An invoice that has not been fully paid or closed.
Accounts Receivable Services
What is Order Cancellation?
Stopping an order before it is fully completed.
Ecommerce Outsourcing Services
What is Order Dispatch?
Sending a packed order out for delivery.
Logistics Support Services
What is Order Fulfillment?
Completing an order from receipt through delivery.
Ecommerce Outsourcing Services
What is Order Management Services?
Tracking orders from placement through fulfillment and updates.
Order Management Services
What is Out-of-Stock?
A product being temporarily unavailable for purchase.
Ecommerce Outsourcing Services
What is Outbound Call Center Services?
Making calls to customers or prospects for support or sales.
Outbound Call Center Services
What is Outbound Calling?
Calls a business makes to customers or prospects.
Outbound Call Center Services
What is Outstanding Balance?
The amount of money still owed on an account.
Accounts Receivable Services
P
What is Patient Eligibility?
A check of whether a patient’s insurance covers a service.
Healthcare Services
What is Patient Registration?
Collecting patient details before healthcare services are provided.
Healthcare Services
What is Payment Terms?
The agreed rules for when and how a bill must be paid.
Accounts Payable Services
What is Peak Call Volume?
The period when incoming calls are highest.
Inbound Call Center Services
What is Pick and Pack?
Selecting ordered items and preparing them for shipment.
Order Management Services
What is Pre-Approval?
A lender’s conditional assessment of how much a borrower may qualify for.
Mortgage Loan Processing Services
What is Predictive Dialer?
Software that automatically dials numbers based on expected agent availability.
Outbound Call Center Services
What is Procure to Pay?
The process from purchasing goods to paying the supplier.
Accounts Payable Services
What is Product SKU?
A unique code used by a retailer to identify a stock item.
Ecommerce Outsourcing Services
What is Provider Enrollment?
Registering a healthcare provider with an insurance payer.
Medical Billing Services
What is Purchase Order?
A buyer’s formal document requesting goods or services.
Accounts Payable Services
Q
What is Quick Reply?
A prepared short message used to answer common questions.
Chat Support Services
What is Quality Monitoring?
Regularly reviewing activities to maintain service quality.
Chat Support Services
What is Quality Threshold?
A data handling activity involving quality threshold.
Chat Support Services
R
What is Reconciliation?
Comparing records to find and correct differences.
Finance & Accounting Services
What is Record to Report Services?
Recording transactions and preparing financial reports.
Record to Report Services
What is Remittance Advice?
A payer’s explanation of how a medical claim was processed.
Medical Billing Services
What is Reverse Logistics?
Moving returned goods from customers back into the supply chain.
Ecommerce Outsourcing Services
S
What is Shared Inbox?
An email inbox several team members can manage together.
Email Support Services
What is Shift Handover?
Passing ongoing tasks and updates to the next work shift.
Offshore Telemarketing Services
What is Shipping Label?
A label giving a carrier delivery and tracking information.
Order Management Services
T
What is Technical Support Services?
Helping users diagnose and resolve product or technology issues.
Technical Support Services
What is Telemarketing Services?
Promoting products or services through phone conversations.
Telemarketing Services
What is Text Extraction?
Taking readable text from a document or image.
Data Conversion Services
What is Trial Balance?
A list of account balances used to check ledger totals.
Finance & Accounting Services
W
What is Waybill?
A shipping document listing shipment and transport details.
Logistics Support Services
What is Working Capital?
Current assets minus current liabilities.
Finance & Accounting Services
What is Write-Off Approval?
Approval to write off an outstanding amount.
Finance & Accounting Services
What is Write-Off Recovery?
Recovering amounts previously written off.
Finance & Accounting Services
What is Wrong-Party Contact?
Contacting someone other than the intended customer.
Call Center & Customer Support
X
What is XML Conversion?
Converting data from one format to another.
Data Entry & Processing Services
What is XML Parsing?
Extracting data from an XML document.
Data Entry & Processing Services
What is XML Schema?
Defining the structure of an XML document.
Data Entry & Processing Services
Y
What is Year-End Adjustment?
Correcting financial records at year-end.
Finance & Accounting Services
What is Year-End Close?
Finalizing financial records for the year.
Finance & Accounting Services
Z
What is ZIP Archive?
Combining files into a compressed archive.
Data Entry & Processing Services
What is Zone Skipping?
Bypassing intermediate shipping zones to reduce costs.
Ecommerce & Logistics Services